Wright-Patterson AFB, OH

Field Service Engineer – Wright Patterson Air Force Base, Dayton, Ohio


Fidelity Partners is a fast growing national staffing solutions firm specializing in Medical, Ancillary, Logistics and Technology Staffing Solutions for commercial,state and federal clients nationwide. We are committed to the highest levels of professional and ethical service in the market today and work to cultivate long-term relationships. We have a reputation built on integrity, an expert knowledge of the medical industry and attention to individual client and employee needs.


Fidelity Partners is seeking experienced Field Service Engineer candidates to provide support at Wright-Patterson AFB, OH. The Field Service Engineer I will provide Information Technology (IT) Services Support for the Air Force Research Laboratory (AFRL) directorates at Wright-Patterson AFB, OH. This support includes tasks to ensure an effective Information Management concept and structure that fosters timely deployment and optimal operation of Information Systems to support the research of the AFRL mission.


  • Use an automated Help Desk call management system to track and document all Field Service activities through the resolution of user inquiries, service requests, and problem reports
  • Fully document trouble tickets, to include product/equipment problem description, analyses, recommendations, and remedial actions that are taken by the Field Service Team
  • Analyze field service reports to identify common problems, developing trends, and recommend corrective actions
  • Support all other IT-related equipment including networked and dedicated printers, and scanners as well as devices employing serial, parallel, FireWire, USB, and other peripheral device interfaces such as Personal Digital Assistants (PDAs), tablets, cellular phones (including iphones and BlackBerry devices)
  • Support various types of personal and workstation computers, as well as servers, micro, mini, and mainframe computers
  • Install, troubleshoot, unpack, assemble, set-up, test, maintain, and decommission hardware/equipment
  • Support warranty repairs for all ADPE by assisting the ADPE custodian(s) in accomplishing all aspects of proper management of ADPE
  • Maintain the records for a minimum period of 1 year to ensure a statistically acceptable sampling in terms of both the current and cumulative quality of performance


  • Bachelor’s degree
  • 1 year of experience
  • CompTIA – Security+, Network+, and A+ Required
  • US Citizen Required
  • Secret Clearance Required

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210 822 4005
Fidelity Partners
8600 Wurzbach Rd, Ste 1000
San Antonio, TX 78240
United States